Refurbish
Cleaned, tested and brought back to a working standard.
How It Works
Seven steps, start to finish
From the first rough list you send us through to what finally happens to each item. Here is what every stage involves, what we need from you, and what you can expect from us.
Step 01: Tell Us What You Have
Send us a rough list. You do not need an asset register or a valuation to start.
Everything starts with a list. Tell us what the equipment is, roughly how many units there are, the make and model where you know it, and what sort of condition it is in. A spreadsheet exported from your asset register is ideal, but a few photographs and a sentence describing what is sitting in the store room is genuinely enough to get going.
You do not need to know what anything is worth, and nothing needs tidying up first. Mixed pallets, half-stripped machines and unlabelled boxes of drives are all normal for us. Tell us what is there and we will work out the rest.
If any of the equipment still holds business or personal information, say so at this point. It changes how those items are handled from the moment they leave you, and it lets us build data wiping into the quote rather than bolting it on afterwards.
What helps us most
- Equipment type and rough quantity — 40 laptops, 6 servers, a pallet of monitors
- Make and model, if you have it to hand
- Approximate age or the year it was bought
- Condition notes: working, faulty, missing parts, no charger
- Whether any device still contains data
- Where the equipment is, and whether it is on one site or several
Step 02: We Assess It
We review the equipment, quantity, condition and potential value before quoting.
Once your list arrives we go through it properly, item by item. We look at what each piece of equipment is, how old it is, the condition you have described, and how much demand there is for that particular model. A three-year-old business laptop and a three-year-old consumer all-in-one can be worth very different amounts.
Quantity matters as well. A single machine is assessed on its own merits, while a fleet of identical units is quicker for us to test and process, and that is reflected in what we are able to offer for it.
If something in your list is unclear we come back to you with a question rather than guessing. Where one photograph would settle it — a serial label, a screen, the back of a server — we will ask for that instead of asking you to fill in a form again.
What we look at
- Type and specification of each item
- Age, model and how sought after it still is
- Condition, and whether anything is missing
- Quantity, and how consistent the batch is
- Whether the device holds data that needs removing
- Where the equipment is and how it would reach us
Assessment at this stage is based on the description you give us. Anything that needs a closer look is confirmed once the equipment is physically in front of us.
Step 03: Receive Your Quote
An itemised offer for the equipment we are able to buy, with no obligation to accept it.
We come back to you with an offer for the equipment we are able to buy, itemised so you can see how the figure is made up rather than being handed a single lump sum with no explanation.
The quote is also clear about what we cannot buy. Some equipment has little or no resale value, and occasionally none at all. That is not a problem and it is not a wasted enquiry — we will tell you plainly which items fall into that category and talk you through the options for them.
Nothing is committed until you say yes. A quote costs you nothing, and if the numbers do not work for you then that is the end of it.
What your quote sets out
- An itemised offer for the equipment we can buy
- Anything we cannot buy, and the reason why
- Any data wiping or documentation you have asked for
- How the equipment gets to us, and who arranges it
If equipment turns out to be materially different from the description once we have it in front of us, we come back to you before anything changes.
Step 04: Collection / Delivery
Collection from your premises, or send the equipment in to us — whichever suits the job.
With the quote agreed, we sort out how the equipment actually reaches us. For larger quantities we can arrange collection from your premises. For a single laptop or a small box of drives it is usually simpler for you to send it in to us.
Before the day we agree the date, the access arrangements and who is meeting us: loading bay or front door, lift or stairs, security sign-in, any restriction on when vehicles can be on site. Anything awkward stops being awkward once we know about it in advance.
If the equipment is spread across more than one site, tell us at this stage and the collections can be planned together so you only have to have the conversation once.
We work across the whole of the UK rather than out of a shop or a depot, so where you are decides which route makes sense rather than whether we can help at all.
Worth telling us in advance
- Full site address and who we should ask for
- Floor level, and whether there is lift access
- Parking, loading bay or vehicle restrictions
- How the equipment is packed — pallets, cages or loose
- The hours we can be on site
- Anything that must stay put, such as leased equipment
Collection is free where there is enough to justify the journey, and for smaller amounts we will ask you to send the equipment in instead. Which applies to you is confirmed in writing before anything is booked.
Step 05: Data Wiping
Eligible storage devices can be securely wiped, on your site or at our facility.
If any of your devices hold data, eligible storage can be securely wiped. We agree beforehand which devices are being processed and how, so there is never a question afterwards about which drives were covered and which were not.
Where equipment should not leave your building until it has been wiped, on-site wiping can be arranged. Otherwise the equipment is collected and processed at our facility once it arrives.
Drives that cannot be wiped — because they have physically failed, or because you would simply rather they were destroyed — are handled as a separate conversation. Tell us which outcome you need and we will confirm what we are able to do.
Decide before collection
- Which devices are known to hold data
- Whether you need wiping or physical destruction
- On your site, or at our facility after collection
- Whether you need documentation for your records
The method used and the documentation issued are confirmed with you before any work begins.
Step 06: Certificate
Where wiping is requested, you get documentation recording the erasure that was carried out.
Where data wiping has been requested, we provide documentation recording the erasure process that was carried out. It exists so you have a written record that the work was done — which is exactly what you need when somebody asks, months later, what happened to a particular machine.
The documentation is issued against the devices that were processed, so it is worth filing alongside your asset retirement records rather than leaving it in an inbox.
Tell us at the outset if your own policies require documentation in a particular form or addressed to a particular part of the business, and we will confirm what we can provide before the equipment moves.
Agree this at the outset
- Whether documentation is needed at all
- The level of detail — per device or per batch
- Who it should be addressed to
- How it should be delivered to you
The exact format and the level of detail are confirmed with you before work begins, so there are no surprises when the paperwork arrives.
Step 07: Recovery
Refurbished, resold, stripped for parts or recycled — depending on what each item deserves.
What happens next depends entirely on the condition of each item, which is why everything is assessed again once it is physically with us rather than being sorted by the label on the box.
Equipment with useful life left is cleaned, tested and refurbished so it can go back into service. Units that cannot be saved give up their working components for reuse. Only equipment that has genuinely reached the end of its life is recycled.
That order matters to us: recycling is the last resort rather than the default, because a machine that goes back into use is worth more to everybody than one that is broken down for materials.
Resell
Put back on the market so the hardware stays in use.
Parts recovery
Useful components salvaged from units beyond repair.
Recycle
Genuine end-of-life equipment responsibly recycled.
Step 08: Payment
The price is agreed before anything moves: paid at the time of collection, or on the working day it reaches us.
The price is agreed with you before anything moves, worked out from what you told us about the equipment. What the route changes is when the money moves, not what it is.
Where we collect, the collector checks the equipment matches your description and pays the agreed price at the time of collection. The collector is not there to make a new offer.
Where collection is not practical — distance, location, or no collector free — you ship it to us instead. We agree the price, send you a purchase invoice confirming it, you send us tracking or other evidence of despatch, and we pay the agreed price on the working day it reaches us.
You arrange that shipment yourself. We do not provide a carrier account, and we cannot be responsible for equipment lost or damaged in transit on a carrier you chose — you are welcome to insure it if you would like to.
The agreed price is not re-opened because the equipment was shipped rather than collected. The one thing that re-opens it is the equipment not matching the description, and then we come back to you with what we found before anything is paid or changed.
The payment method is agreed with you as part of the quote.
Questions
Before you get in touch
The things people most often want to know before sending us a list.
Not covered here? Call us on 020 3411 1951 and we will talk it through.
Monday–Friday, 9:00–17:30
How long does it take to get a quote?
It depends on the size and complexity of the list. A single laptop is a much quicker answer than a multi-site asset register with several hundred lines on it. If you have a deadline — an office move, a lease ending, a room that has to be empty by a certain date — tell us when you send the list and we will tell you straight away whether that is realistic.
Do I need to wipe the devices before I send them?
No. You are welcome to, and plenty of IT teams prefer to, but it is not a condition of selling equipment to us. What matters far more is that you tell us which devices hold data so they can be handled accordingly from the outset. If you have already wiped machines yourself, say so in your enquiry and we will confirm what still needs doing at our end.
What if some of the equipment is faulty?
Faulty equipment is still worth listing. Cracked screens, dead batteries, missing chargers, machines that will not boot — none of that rules an item out, it simply changes what it is worth. Some faulty items have no resale value at all, but their working components often do. Describe the fault as best you can and we will price it accordingly rather than turning it away unseen.
Do you collect, or do I have to send the equipment in?
Both are possible, and the size of the job decides which. Where there is enough to justify the journey we collect from your premises and the collection is free; we agree the date and access arrangements with you in advance. For one or two small items it is usually simpler to send them in. How far the equipment has to travel comes into it as well as how much there is, so tell us where you are and roughly what you have and we will confirm which route applies before anything is booked.
What if I only have one laptop?
It is still worth asking. The same seven steps apply whether you have one machine or a hundred — the assessment is quicker and the equipment usually comes to us rather than us coming to you. Send the details through and we will tell you honestly whether it is something we are able to buy.
How and when do I get paid?
The price is agreed with you before anything moves. Where we collect, the collector checks the equipment matches what you described and pays the agreed price at the time of collection. Where collection is not practical, you ship it to us with tracking and we pay the agreed price on the working day it reaches us. Which route applies depends on where you are and what you have, and it is confirmed as part of the quote. If you have a specific requirement — a purchase order, a particular invoicing process, payment to a named entity — raise it at enquiry stage and we will confirm whether we can work with it.
Ready to start at step one?
Send us a list of what you have. We will assess it and come back to you with an offer for anything we are able to buy.