Cookie Policy
Cookies on this website
The short version: this site stores nothing on your device, runs no analytics and does not track you. That is why you were never asked to accept anything.
Draft — to be reviewed before launch
This page describes the website exactly as it is built today, and it has been written that way rather than copied from a template. The chat window is our own software rather than an embedded product from another company, so nothing on the site stores anything on your device and there is nothing to ask your permission for. It is one third-party script away from being a different page, so anything added later means rewriting it.
It also needs a legal read-through before launch. Nothing here has been reviewed by a solicitor.
Last updated:
This policy explains how this website uses cookies and similar technologies. It is deliberately short, because at the moment the honest answer is that it does not use them.
What cookies are
A cookie is a small text file that a website asks your browser to store on the device you are browsing with. The next time you visit, the site can read that file back. It is the mechanism that keeps you signed in as you move between pages, remembers what you put in a basket, or remembers that you asked for a larger text size. The same mechanism is also what allows a website — or a company whose code is running on that website — to count visitors, work out which pages they read, and in some cases follow them from one site to the next.
“Similar technologies” covers anything else that stores or reads information on your device for those same purposes: local storage, session storage, tracking pixels and device fingerprinting. The law treats them in much the same way as cookies, so this policy does too. Where this page says “cookies”, it means all of that, not just the text files.
What this website does today
As at the date above, this website sets no cookie on your device. There is no analytics, no advertising or remarketing tag, and nothing we write to your device to recognise you when you come back or to follow you around other websites.
One cookie does exist, and you will never meet it. The private admin area that our own staff sign into sets a session cookie so that the login holds from one screen to the next. It is set only after somebody signs in there, it does nothing but keep that session open, and it is never set on a visit to the public site.
That includes the chat window. It is our own software, served from this site rather than embedded from another company, and it keeps your conversation in the page’s memory while you have it open. Nothing about it is written to your device, and closing the tab loses the conversation.
What you type in the chat is a different question from what is stored on your device, and an honest one: it is sent to our server, and on to the company whose AI writes the replies. Our privacy policy names them and says what happens to it. Nothing reaches our team unless the chat takes your details and you confirm them.
Nothing is stored on your device
The site writes nothing to your device — no cookie, no hidden storage. The chat window holds your conversation in the page's own memory, so closing the tab loses it.
No analytics
We run no analytics, heat-mapping or session-recording tool. We are not counting you and not watching what you read.
No advertising or remarketing
No advertising pixels, no remarketing tags and no social media trackers anywhere on the site. Nothing about your visit is shared with an ad network by us.
Nothing to consent to
You have never been asked to accept anything here because there is nothing to accept. Permission is for storing things on your device, and this site does not store any.
Why you are never asked to accept anything
A consent banner exists to get your permission for storing things on your device that you did not ask for. This site does not store any, so there is nothing to ask about and no banner to click past.
That is a description of how the site is built rather than a promise about the future. The moment anything is added that does store data on your device — analytics, an embedded video or map, or a chat provided by another company — this page is rewritten and a way of asking your permission arrives with the change, not after it.
Requests your browser does make to other companies
Storing nothing on your device is not the same as your browser speaking to nobody but us. Two things on this site are worth being straight about, because both involve a request leaving your browser and going somewhere other than this website. Neither sets a cookie and neither is used to identify you here — but any request of that kind does carry your IP address and basic browser information to whoever receives it.
Typefaces
The two typefaces used across the site come from the Google Fonts library. The files are collected when the site is built and served from this domain, so displaying a page should not require your browser to contact Google.
Photography
The photographs are placeholders while the design is being signed off, and are loaded from a third-party image host. Your browser fetches those files directly from that host, so the host sees the request. The images set no cookie and are not used to identify you.
Forms, emails and phone calls
When you send an enquiry through a form on this site, the details you type are submitted to us and kept as a record so that we can reply to you. That is not a cookie: nothing is stored on your device, and the record sits with us rather than with you. What we keep, how long we keep it for and who sees it is covered by our privacy policy rather than by this page.
As with almost any website, the server that delivers these pages may also keep ordinary technical logs of the requests it receives. That is not a cookie either, and it is not used to build a picture of you.
What would change if cookies are introduced later
Most of the things a business eventually wants from its website bring cookies with them, whether or not that is the point of adding them. The chat is the first of these to arrive. Any of the rest would mean this page has to change again:
- Website analytics, or a tag manager that loads it
- An embedded video player, map or calendar
- A third-party live chat or chatbot widget
- An online booking, scheduling or payment tool
- Social media feeds, like buttons or share widgets
- Advertising, remarketing or conversion-tracking tags
When the chat was added, none of the following had happened yet. They are what the business still owes you, and what should happen before anything else on this list is added:
- This page is rewritten to list each cookie, what it does, who sets it and how long it lasts.
- A consent mechanism is added, so nothing beyond what is strictly necessary is stored until you have agreed to it.
- You are given a way to change your mind later, as easily as you gave permission in the first place.
- The date at the top of this page is updated so the change is visible.
Under the Privacy and Electronic Communications Regulations (PECR), storing information on a visitor’s device, or reading information already stored there, generally requires that visitor’s consent. The exception is what is strictly necessary to provide the service they have asked for. That is why adding an analytics tool is not a small technical decision — it changes what this page has to say, and it changes what has to be asked of you before it runs.
Managing cookies in your browser
You do not need to do anything for this site. More generally, every mainstream browser lets you decide what is allowed to be stored on your device. Depending on the browser, you can usually:
- Block cookies entirely, or block only third-party cookies — the ones set by a company other than the site you are actually visiting.
- See what a site has stored on your device and delete it, either for that one site or for all of them.
- Clear cookies automatically every time you close the browser.
- Use a private or incognito window, so anything stored during that session is discarded when you close it.
The relevant setting normally sits under a heading such as Privacy, Cookies, Site data or Tracking. Your browser’s own help pages will always be more accurate and more current than anything we could copy out here, so start there. Be aware that blocking cookies across the board will break parts of other sites that genuinely rely on them — staying signed in, for instance. It will not affect this one.
Browser signals such as “Do Not Track” or Global Privacy Control make no difference here for the same reason: there is nothing being tracked for them to switch off.
Changes to this policy
Any change is published on this page and the date at the top is updated. If a change means cookies start being set, you will not have to spot a new date to find out — you will be asked before anything non-essential is stored on your device.
How to contact us
If anything here is unclear, or you think this page has fallen out of step with what the site actually does, tell us and we will look at it.
- Telephone
- 020 3411 1951
- Hours
- Monday–Friday, 9:00–17:30
For anything about the information you send us rather than what is stored on your device, see our privacy policy.
Related pages
Cookies are only one part of it. These cover the rest.
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